FAQs

What rack cities does e-Stop cover?
Universal coverage of all major wholesale rack supply cities across North America.

What's found in the Summary Area of e-Stop?
Standard price/average reports for major truck stop chains by state, by PADD and more. You'll also find national averages, energy market news, NYMEX future quotes, full detail state fuel taxes, AXXIS wholesale city list, petroleum purchasing reference maps (PADD, pipeline, wholesale terminal), and more.

How often does e-Stop update its fuel prices?
Fuel prices are updated every hour, on the hour, each day (central daylight time) and are readily available whenever you access e-Stop, even on Saturday and Sunday! Wholesale rack prices are updated at 7 a.m., 9:45 a.m., 11:45 a.m. (contract averages update), 2 p.m., 4 p.m., and 6 p.m. Central Daylight Time; note afternoon wholesale price updates cover price changes for mostly West Coast markets. Our truck stop location database is updated every day to ensure you have the most accurate fuel site information possible.

How many site licenses will I have to buy? How many people can access the service under one ID?
You pay one fee for a single site license and access to the Basic Enhanced or Wholesale Rack Pricing modules of e-Stop (see the subscriber agreement below for details). One ID gives you access to one user only. If you desire more than one person at your company to have access, you will need to purchase multiple ID's for access. Multiple site discounts are available, so please contact your sales representative for a multiple subscription rate.

Please see restrictions of service in our subscriber agreement:

SERVICE RESTRICTIONS: Customer warrants that Customer shall use the Service only for Customer's internal business purposes and shall not duplicate or copy the Service or any part thereof without the prior written consent of T-Chek.

The Services are provided for single site usage, and may only be accessed by one user at a time. In the event that T-Chek's audit of Customer's login reports shows unauthorized usage, Customer shall be subject to a second service fee of 100 percent of the current monthly charge for Services.

Customer shall not communicate, distribute, furnish or provide the Service, directly or indirectly, to any person, firm or corporation by any means. All data and technology accessed through T-Chek Information Services will not be utilized by Customer for other applications such as re-pricing, optimization, direct billing, web hosting or development, etc. without written consent of T-Chek. Any redistribution by Customer without prior written consent of T-Chek shall subject Customer to a $10,000 penalty for each violation. Customer agrees to adopt and enforce any regulation regarding protection of the confidentiality of the Service which T-Chek deems advisable to prevent the Service from being improperly distributed or removed from Customer's premises.

Browser Notifications
e-Stop is best viewed and used through Microsoft Internet Explorer or Netscape Navigator/Communicator. Even if you use America Online (AOL) to connect to the Internet, you should still minimize that utility and open/use Explorer or Netscape to use e-Stop. You can download a FREE version of either browser at the following locations on the Internet:

Internet Explorer: http://www.microsoft.com/windows/ie/ie40
Netscape Navigator: http://www.netscape.com/computing/download/index.html?cp=hom09tdow

Please contact us if you need help using or accessing these browser applications. e-mail to info@tchek.com

Will I need to buy any software or dial-up communications mechanisms to use e-Stop?
With e-Stop, there are no costly fees for custom software, no downloading hefty data files or fighting with dial-up communication software to access pricing. We provide the online operating application, and we maintain it. If you have an Internet connection, you have everything you need to access e-Stop fuel pricing and management tools-Right Now!

How much does the service cost?
e-Stop is available in Basic, Enhanced, and Wholesale Rack Pricing modules, so you can customize e-Stop to meet your needs. Each module has its own fee. To find out more, click here.

How do you collect your data?
Retail data is collected electronically via actual fuel purchase transactions at the supplier location. The data is then compiled systematically, processed for data accuracy (quality control), and published via the e-Stop Fuel Management Tool Kit.

Wholesale data is electronically collected directly from the suppliers of product(s). Direct relationships have been established with these suppliers to transfer us their prices, in which the data is then compiled systematically, processed for data accuracy (quality control), and published via the e-Stop Fuel Management Tool Kit.

How do you calculate your averages?
Our averages are derived using standard mathematical practices.

Is your service available Saturdays and Sundays?
e-Stop is available 24 hours a day, 7 days a week. Access e-Stop services and tools whenever it fits your schedule.

Can I share my password with other individuals in my company?
No. Please see our user agreement.

How close is your costing information to a supplier's actual cost?
Although e-Stop location costing information is "estimated" and not "definite," our customers contend that the costing data is very close to the "actual" cost of the supplier. Please note that some costs and freight rates may not reflect actual location rates. All sources of our data and all information on e-Stop are deemed reliable but are not infallible.

Please also note the warranty of our agreement:

WARRANTIES: While the information and technology provided in the Services is derived from sources deemed reliable, T-Chek does not guaranty the accuracy of the information. T-Chek makes no warranty, expressed or implied, that the data supplied by T-Chek Information Services is suitable for any particular purpose or that it is up-to-date or correct. ASIDE FROM THE WARRANTIES EXPRESSLY PROVIDED HEREIN, THERE ARE NO OTHER WARRANTIES REGARDING THE SERVICE, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Will fuel suppliers re-price cost-plus off the AXXIS wholesale index/information?
Most industry suppliers will re-price cost-plus transactions off the AXXIS wholesale information. We are not aware of any organization that would reject your business due to re-pricing practices based on AXXIS wholesale data. Simply ask your supplier if they will accept the AXXIS data. If you have problems basing your purchases off the AXXIS information, please contact us directly at info@tchek.com

How many custom fuel networks am I allowed to have for the standard subscription price?
Standard monthly Enhanced Search subscription fees include up to 5 custom networks. Additional networks can be added and are subject to additional service fees.

Do you publish information for risk management or the futures market?
Yes. Please check the following links:
Fuel Prices And News
Fuel & Risk Management Analytical Tools

Who uses e-Stop?
Large fleets, truck stops, medium and small-sized carriers, traders and energy market analysts can all benefit from e-Stop services. To find out more about how e-Stop saves money, click on the customer types below:
Large Fleets
Truck Stops
Medium/Small Fleets
Energy Market Analysts

What do the AXXIS rack prices represent?
AXXIS wholesale prices represent "posted rack market prices" where wholesale supply is available, by supplier, by terminal. These prices can be used for price "quote" verification, buyer/seller negotiations, purchase price reconciliation and more. They do not represent proprietary supplier quotes, nor do they guarantee product is available at that posted price. To obtain a purchase price, negotiate with your supplier directly.

Do the AXXIS rack prices guarantee that I can purchase product at that listed price?
No. They do not guarantee product is available at the posted price we publish. Negotiate your purchase price with your supplier directly.

Can you tell me how to contact suppliers listed on your AXXIS rack price report?
Unfortunately, we do not source contact information for jobbers, wholesalers, terminals, or other petroleum distributors.

I viewed a truck stop retail price on the system yesterday, but the location is gone today. Why?
e-Stop publishes what we call "current day retail pricing." This represents retail prices collected today, yesterday and one day before that. We do publish all associated dates of collection for our retail prices. If we do not receive an updated price from a location within 2 days, the location drops off the search database until we receive a price update. At that time, the location and price will come back on the system.